Welcome to Trust Used!
We strive to provide the best shipping and delivery services for our customers across the Arab Republic of Egypt. Our goal is to ensure that our laptops, accessories, and maintenance services are delivered to you safely and as quickly as possible. Our head office is located at El-Bostan Street, Abdeen, Cairo.

1. Order Processing

• All orders are processed within 24 to 48 hours after payment confirmation.
• If any delay or issue occurs with your order, our team will contact you via email or phone.

2. Shipping Locations

• We currently provide delivery to all governorates across Egypt.
• For customers in Cairo and nearby cities, we offer same-day or next-day delivery, depending on the time of the order.

3. Shipping Costs

• Shipping fees are calculated based on the weight of the order and the distance between our headquarters and the delivery address.
• We occasionally offer free delivery promotions or discounted shipping rates for orders above a certain value.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number to monitor your shipment via the courier’s tracking page.
• You may also contact Trust Used Customer Support for assistance or additional information.

5. Delivery & Receiving

• Customers are responsible for providing accurate delivery addresses and contact details to ensure proper delivery.
• In case of absence at the time of delivery, the courier may attempt redelivery or ask the customer to pick up the order from a distribution center, depending on the courier company’s instructions.

6. Product Receipt & Post-Delivery Service

• Customers are advised to inspect the products upon receipt and report any damage or missing items immediately.
• Our return and exchange policy applies according to Trust Used’s after-sales terms.

7. Customer Support

• For any inquiries or issues related to shipping and delivery, please contact our customer service via email: Info@trust-used.com
We are committed to providing fast and effective solutions to ensure your satisfaction.

8. Policy Updates

• Trust Used reserves the right to modify this shipping policy at any time.
• Any updates will be announced via our official website or communicated directly to customers.