1. What is the estimated delivery time?
Orders are processed within 24 to 48 hours after payment confirmation.
Delivery within Cairo and nearby cities is typically completed on the same day or the next day, while shipping to other governorates may take 3 to 5 business days.
2. Do you deliver to all Egyptian governorates?
Yes, we deliver to all governorates across Egypt.
Delivery time may vary depending on the customer's location and distance from our company headquarters.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number that you can use on our website via the Order Tracking page.
You can also contact our customer service for further assistance.
4. What payment options do you offer?
We offer various payment methods, including:
- Cash on delivery
- Online payment via credit cards
- Transfers via Instapay or digital wallets, depending on availability at the time of purchase.
5. What is your return policy?
We accept product returns within 14 days of delivery in the case of a proven technical defect or damage.
The product must be returned in its original packaging, including all accessories and documents.
For more details, please check our Return Policy page.
6. Does TRUST USED provide maintenance services?
Yes, we offer maintenance services for laptops and accessories.
Our technical team is certified and trained to handle various issues.
Limited warranties are provided on maintenance services according to our service terms.
7. What warranties are offered on products?
Warranty periods vary depending on the product, and are clearly stated in each product description.
If any defect occurs during the warranty period, you can contact customer service to arrange repair or replacement.
8. How can I contact customer service?
You can reach our customer support team via phone or WhatsApp, both available on our official website.
We strive to respond to your inquiries as quickly as possible.
9. Do you offer discounts or promotions on products?
Yes, we regularly provide discounts and special offers on our products and services.
Follow our website and social media pages to stay updated with the latest deals.
10. How can I modify or cancel my order?
If you want to modify or cancel your order, please contact customer service as soon as possible, preferably before the order is shipped, since we aim to process orders quickly for fast delivery.
