At Trust Used, customer satisfaction is our priority. We are committed to providing high-quality products and a flexible return policy that covers various return reasons, ensuring a smooth and transparent experience for all our customers.

1. Eligibility for Returns

• Return Window: Items may be returned within 30 days of the delivery date for the following reasons:
 – Product is defective or damaged during shipping.
 – Product does not match the specifications displayed on our website.
 – Wrong product received or incorrect specifications.
 – Change of mind (only if the product is unused and in original condition).
• Condition: Products must be returned in their original condition, including all accessories and original packaging.

2. Return Process

1. Contact Us: Submit your return request within 30 days via customer service (phone or email) at Info@trust-used.com.
2. Return Authorization: You will be provided with a return authorization number and instructions for return shipping.
3. Inspection & Approval: Once the returned item is received and inspected, we will proceed with the refund or exchange, based on your preference.

3. Return Shipping Fees

• If the return is due to a defect or error on our part, Trust Used covers the full return shipping cost.
• If the return is due to a change of mind, the customer is responsible for the return shipping cost.

4. Refunds & Exchanges

• Refund Processing Time: Refunds will be processed within 3 business days after return approval.
• Refund Method: Refunds will be issued using the same payment method used during checkout.
• Exchanges: Customers can request to exchange the returned item for another product of equal or higher value (with payment of the difference, if applicable).

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately and provide photos of the issue.
• We will arrange for a replacement or a full refund, depending on your preference.

6. Customer Support

For any questions or assistance related to returns, feel free to contact our customer service team:
Info@trust-used.com
Or via phone/WhatsApp (available on our website)
We’re here to make your return experience as easy and transparent as possible.